Privacy Policy

Effective January 20, 2025

At Green Pool Villa, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our villa or interact with us.

Information We Collect

1. Personal Information:
   • When you make a reservation or contact us, we may collect personal information, including but not limited to your name, email address, phone number, and payment information.
2. Usage Data:
   • We may collect information about how you access and use our website, including your IP address, browser type, and pages visited. This data helps us improve our services and enhance user experience.

How We Use Your Information

1. Booking and Reservations:
   • Your personal information is used to process bookings, confirm reservations, and communicate with you regarding your stay.
2. Customer Service:
   • We may use your information to respond to inquiries, provide support, and address any issues or concerns you may have.
3. Marketing Communications:
   • With your consent, we may send you promotional materials, newsletters, and updates about our services. You can opt-out of these communications at any time.
4. Improvement of Services:
   • We may use your information to analyze user behavior and preferences, helping us enhance our offerings and improve customer satisfaction.

Data Sharing and Disclosure

1. Third-Party Service Providers:
   • We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and marketing agencies. These parties are obligated to protect your information and use it solely for the purposes for which it was shared.
2. Legal Compliance:
   • We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or subpoenas).

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccuracies in your information.
• Withdraw consent for marketing communications at any time.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Phone: +263 71 424 8933, +263 77 502 6943
• Email: info@greenpoolvilla.co.zw

Thank you for choosing Green Pool Villa. Your privacy is important to us!